How It Works
A Great Experience from Planning to Traveling to Returning
GradCity provides all of the necessary means for having a wonderful travel experience from start to finish. Here's what you can expect of the process:
1) Planning Your Trip
A dedicated travel specialist will coordinate a call, email blast, virtual meeting, or in-person meeting for you and/or your group to explain what GradCity has to offer, discuss destination options, and answer questions to get your group started.
Once the group's destination/reservation is set up you can start signing up for the trip! Parents/students can visit the GradCity website to register for their school's trip. You create a customer profile and make the deposit online to reserve your spot on the trip and secure the lowest possible pricing. If you, or any other family member, are traveling with your child, you must register each traveler by creating a customer profile and making a deposit per traveler.
3) Payment Plans and Options
GradCity offers payment plans and options for different payment methods for our customers. Payments can be made online with a credit/debit card via your online account(s), over the phone with a credit/debit card, or by mailing a check to our office.
4) Pre-Travel Information & Documents
Our team will send a “Know Before You Go” email that will highlight all things you need to know before your trip. GradCity will also have Travel Documents available to print from your online account which will include vouchers and other important travel information.
5) Airport Arrival
Once your child/the group arrives at their destination, they will be greeted by GradCity staff wearing our recognizable red shirts and waiting for you at the transfer area.
6) Easy Transfer
Our airport staff will escort your child/the group to their transportation to the hotel.
7) Welcome Orientation
Upon arrival at the hotel, GradCity staff will meet with your child/thegroup to discuss check-in process, local customs, Breaksmart Guidelines, event itinerary, and more.
8) Hotel Check-In/Out
GradCity staff coordinate with the hotel prior to and during your stay to ensure a smooth check-in/out experience.
9) Exclusive Pool, Beach, and Evening Events
GradCity will provide your child/their group with an itinerary of GradCity events, excursions, suggested events, and more. These events are filled with activities from snorkel cruises and volleyball, to zip-lining and themed events like the All-White photo/party.
10) Easy Hotel Check-Out and Transfer
When the trip comes to an end, our dedicated GradCity staff members will assist all travelers with their hotel check-out and provide scheduled airport transportation for their return flight home.
Our service does not stop once the trip is over. We strive to provide the best service possible, so we value your feedback and reviews.
12) The Ultimate Experience
Your child's Ultimate Travel Experience with GradCity will be filled with memories that will last a lifetime.