Our certified Customer Care team is available Monday-Friday, 9:00am-6:00pm EST should you have any questions regarding your trip. Below is also a list of frequently asked questions that you may have prior to or after signing up for your trip.
When traveling internationally, ALL travelers are required to have a valid Passport. If traveling within the United States, travelers will need to provide a government issued photo ID.
Students get to choose their own roommates for all of our destinations. Approximately one month after final payments are made, the group’s organizer will receive a rooming list of all travelers who are paid in full. From there, students can elect to room with each other. If a roommate cancels, the remaining students are responsible for filling the room or paying the increased price due to occupancy changes. Students also have the option of having fewer roommates and paying the difference.
When you sign up you must have the same gender room. If at the time of room assignments students wish to room co-ed an authorization form must be filled out and signed by all occupants (if under 18 it must also be signed by a parent/guardian). GradCity does not assign co-ed rooms unless requested.
GradCity provides a basic travel protection plan that covers sickness and accidents (international summer trips only). This coverage does not include prescription drugs. Additionally we recommend that students purchase an optional travel protection plan that we offer to cover lost luggage, trip cancellation/interruption, medical cancellation and more.
Departure dates will be between 1-14 days after graduation (unless graduation occurs before May 25th) for summer trips. Spring trips will have a departure day of Friday, Saturday or Sunday. Trip dates will be finalized after the final payment date and once the final size of your group has been determined. Students and parents will be notified of travel dates approximately 2-3 weeks before travel commences.
It depends on the trip. Walt Disney World’s GradNite and Universal Studio’s GradBash must be school-sponsored, but this does not apply to our other domestic and international destinations. Although most trips are not school-sponsored, we do enjoy great relationships with those parents, teachers and administrators who travel with us every year.
American currency is accepted at most destinations. We encourage traveler’s checks, as they can be replaced if lost or stolen. Depending on your destination, we recommend between $35 to $50 per day. We suggest purchasing the meal plan and Ultimate City Pass so that most meals and activities are paid for before arrival.
Upon arrival at destination airports, students will be greeted by trained GradCity staff to accompany them to their respective resorts. Staff will then host a Welcome Orientation where students can pick up their GradCity wristbands and hear important information about safety, exchange rates, and weekly event schedules. Location points will be assigned so that students will always know where to find GradCity staff throughout the entire trip, and additional contact information will be distributed. During GradFest and WinterFest programs room checks will be done by our staff each night.
The drinking age in Mexico and Bahamas is 18, in Canada it is 19 and in domestic destinations (including Hawaii) it is 21. If the student is of legal drinking age, the choice is theirs. GradCity does not promote, provide or profit from the use of alcohol on any of our trips.
Signing up early reserves your space, gives your student priority on hotel options and provides the lowest pricing. Incentives, such as free meal plans and city passes, are also provided when signing up early. The earlier you sign up, the more time you have to pay off your trip before your final payment, making monthly payments significantly smaller.
All of the rules and regulations are explained during the welcome orientation onsite. If it is illegal in the states it is usually illegal in our international destinations. We expect students to behave as adults and if they can not handle themselves properly they will be asked to go home. If you have problems with your student at home, they may not be ready to travel. After sending hundreds of thousands of students, the majority are wonderful onsite!
You won’t! We guarantee the lowest price for our spring and grad break packages. If you find a lower price for a comparable package, submit the package cost and breakdown in writing and we will meet and beat the competitor’s price.
Departure taxes and fees are included in your package price breakdown, so please review your pricing sheet for details. All pricing is based on maximum occupancy and you are responsible for finding your own roommates. Should one of your roommates drop out of the trip, you are still responsible for finding a replacement or covering their payment.
If you received a meal plan or event package as an early sign up incentive then they will appear on your account at no cost. GradCity event and meal packages can be purchased at an additional cost at any point prior to departure. Please review your account for optional packages that can be purchased.
You will receive an email that your travel documents have been released 5-10 business days prior to travel. Once they are released you will need to log onto your GradCity online account and print your documents. You can only print your documents if your account is paid in full. Please be sure to print your travel documents after you have purchased all of your additional packages (event packages, meal plans, phone cards, etc). Once these are added to your account they will display in your travel documents as a voucher which you will need to submit during your welcome orientation.
Everyone travels differently and it depends on the destination you are traveling to. If you are going to a beach destination you will need a bathing suit, warm weather clothes, etc, but if you are traveling on a WinterFest trip you will need winter gear. For domestic locations you are normally allowed one (1) checked bag and one (1) small carry-on. For international destinations you are generally allowed two (2) checked bags and one (1) small carry-on. Please refer to your airlines website to get specific regulations prior to travel.
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